Resolver’s goal is to help consumers get their issues resolved by making complaining quick and straightforward. We are independent, free and focused on improving consumer rights and consumer satisfaction.
Making a complaint is often time-consuming and frustrating, especially if you find yourself waiting on the phone or struggling to find the right contact details.
Unlike traditional complaints procedures, Resolver guides and supports you throughout the complaints process. Our system makes recommendations on next steps and when to take them, connecting your complaint with key industry regulators and ombudsmen. Resolver helps you keep track of your complaint and stores all relevant information securely in one place.
We are NOT a claims-management company
Resolver is a free service that makes complaining more effective. We do not take a percentage of any outcome.
Unlike a claims management company, we do not act on your behalf. We empower you to get your voice heard and your issue resolved.
Resolver has been built by consumers, for consumers. We only treat you how we would like to be treated ourselves.
We do not have adverts, we do not sell or give your personal data to anyone except who you are claiming about or escalating your case to. We will never sell you anything.
Resolver was started by James Walker in the UK after an energy company ignored a complaint of his. James realised that complaining was complex, hard work and that there was no service that proactively helped consumers resolve their issues. Resolver has grown considerably since it was first launched in 2013 and now boasts over a million users.
Resolver was brought to South Africa after Jan, one of the Resolver SA founders, used Resolver in the UK to claim compensation from an airline after a delayed flight. Throughout the process, he found Resolver easy to use and very effective, and saw the need to introduce the technology within the South African market. Working closely with the UK, we as the South African team are here to assist and empower you to get your issues resolved.
Who we work with
Our system is built on comprehensive research into correct complaint procedures. We regularly consult with regulators, ombudsmen, government departments, and consumer rights organisations to improve our process.
Being fair to businesses
Resolver is not there to bash businesses, that’s all too easy. We believe most businesses want to do the right thing for customers. So we are focused on helping them to understand and resolve your issue promptly and privately. Our aim is to help ensure you are happy with the outcome and want to remain a loyal customer to the organisation. Resolver customer satisfaction scores are based on feedback given by Resolver users at the point of case resolution. Only companies with more than 50 cases are included in these published datasets.
Our ethos is to help people and businesses sort out problems quickly and simply. We believe we can use our knowledge to help businesses identify areas for improvement by learning from what their customers are telling them, while providing insight and guidance to help people avoid potential pitfalls in the first place.
We believe that by identifying existing or potential problems and finding straightforward solutions, we can play a key role in making things better for everyone.
We strongly believe in being open and transparent about everything we do – yet it’s just as important that the details of the people who use Resolver remain secure and confidential. We provide information about the complaints we frequently see, but never the details of the people behind each case.