If you are having problems with Standard Bank and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Standard Bank.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our users had to say

An excellent system, makes your voice heard and gives the Ombudsman all they need to see to ensure the correct procedures have been followed. Thank you Resolver.
Babs C via facebook
Used Resolver in a dispute with a mail order company which ended with a good result for me. Would recommend Resolver to mediate for you in any dispute. Plus it's free!!
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One of the easiest and best company's I have ever dealt with, everybody should use them!
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Standard Bank provides

Using Resolver, you can submit an issue about 13 services offered by Standard Bank. Your case will be sent to the correct person or team at Standard Bank and escalated at the correct times, to the correct person, if required.

Standard Bank Bank accounts & cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Standard Bank complaints. If your complaint is not resolved by Standard Bank, you can then package it up and send it to the Ombudsman for Banking Services (obssa).

Start your complaint

Standard Bank Credit card

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Standard Bank complaints. If your complaint is not resolved by Standard Bank, you can then package it up and send it to the Credit Ombud.

Start your complaint

Standard Bank Forex

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Standard Bank complaints. If your complaint is not resolved by Standard Bank, you can then package it up and send it to the Financial Advisory & Intermediary Services Ombudsman (FAIS Ombud).

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Standard Bank General banking

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Standard Bank complaints. If your complaint is not resolved by Standard Bank, you can then package it up and send it to the Ombudsman for Banking Services (obssa).

Start your complaint

Standard Bank Personal loan

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Standard Bank complaints. If your complaint is not resolved by Standard Bank, you can then package it up and send it to the Credit Ombud.

Start your complaint

Standard Bank Investments

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Standard Bank complaints. If your complaint is not resolved by Standard Bank, you can then package it up and send it to the Financial Advisory & Intermediary Services Ombudsman (FAIS Ombud).

Start your complaint

Standard Bank Car insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Standard Bank complaints. If your complaint is not resolved by Standard Bank, you can then package it up and send it to the Ombudsman for short term insurance (OSTI).

Start your complaint

Standard Bank Home insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Standard Bank complaints. If your complaint is not resolved by Standard Bank, you can then package it up and send it to the Ombudsman for short term insurance (OSTI).

Start your complaint

Standard Bank Life insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Standard Bank complaints. If your complaint is not resolved by Standard Bank, you can then package it up and send it to the Ombudsman for long term insurance.

Start your complaint

Standard Bank Overdraft facility

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Standard Bank complaints. If your complaint is not resolved by Standard Bank, you can then package it up and send it to the Credit Ombud.

Start your complaint

Standard Bank Home loan

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Standard Bank complaints. If your complaint is not resolved by Standard Bank, you can then package it up and send it to the Ombudsman for Banking Services (obssa).

Start your complaint

Standard Bank Vehicle financing

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Standard Bank complaints. If your complaint is not resolved by Standard Bank, you can then package it up and send it to the Credit Ombud.

Start your complaint

Standard Bank Funeral insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Standard Bank complaints. If your complaint is not resolved by Standard Bank, you can then package it up and send it to the Ombudsman for long term insurance.

Start your complaint

Want to start a complaint about Standard Bank?

Raise it for free via Resolver

Helping you with Standard Bank

How do I make a Standard Bank complaint using Resolver?

If you want to make a complaint about Standard Bank using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Standard Bank case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Standard Bank, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Standard Bank, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Standard Bank complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Standard Bank contact details press the button below

View Standard Bank complaints contact details

About

To help you get the best response from your Standard Bank complaint Resolver guides you through every step of the process.

To help you get the best response from your Standard Bank complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Standard Bank complaint.

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We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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