How to complain
Complaining is about resolving your problems – and improving the services you receive as a result. When done correctly, making a complaint should be a simple and quick process. When done incorrectly, or if the company you are complaining about doesn’t have adequate complaints procedures in place it can be painful, frustrating and can feel very unfair. Read our top tips on how to complain below.
Just because you have good manners doesn’t mean that you should be a doormat when it comes to raising and resolving an issue. The art of considerate complaining is be courteous yet firm. If you are like us sometimes you can’t be bothered to complain, sometimes it is too hard work or you don’t want the confrontation.
Resolver has a number of templates within the system that you can use to help create and communicate your complaint at all. However, we do not deal with everything and therefore thought it would be helpful to give you access to templates for other situations.
What to expect
There are a number of factors that affect what you can expect. Only about 15% of consumers are after compensation, but it's important to remember that having an issue or complaint does not mean you will automatically get compensation. It depends on the business, the service you have taken, the time and effort taken and the severity of the issue.
How we help you
Resolver is designed to support you, but not to take control of your issue. The issue remains between you and the business. We will provide as much information as possible to guide you through making your complaint. Also check out our rights guides and articles for more information.