Making the most out of Resolver: A guide to complaining
22/02/2018 Let’s get started on resolving some of those issues! This is a simple guide not only to help you complain, but to help you make the most of your experience and to achieve a positive outcome.
Be informed - know your rights
Understanding your rights empowers you to hold companies accountable for their actions that may not be in-line with the law. By reading our easy to understand guides you’ll be informed on what you can do before you complain, what your rights are as per the Consumer Protection Act and you’ll be guided through the complaint process to ensure you follow the correct procedures. Your expectations are also managed so that you know what to expect when.
To read these, simply select your industry of choice and scroll down to the ‘Your Rights’ section.
In addition to reading your rights, you may want to browse through our articles to stay up to date with the latest consumer related news and information.
Our goal is to not only help you get your issues resolved, but to empower you as a consumer and keep you informed!
Ready, set, go - getting started
Now that you are well informed, you can proceed to start your case. Search for the company you want to complain to and select the relevant issue. If you can’t find the company you have an issue with, don’t sweat it! Contact us and we’ll add it to our system.
We have a cool template ready for you to proceed with your complaint - simply fill in the details of your case as accurately as possible and remember to attach any supporting pictures or documents before sending it off.
Important - Be firm but calm when you provide details about your issue or how you feel. Pay attention to the language and tone you use because being rude or vulgar certainly won’t help the situation. Complaining may be unpleasant, but that should not turn you into an unpleasant person.
I have submitted my complaint, now what?
Put your feet up and relax, we will ensure that your complaint is sent to the relevant department or contact person within the company you are complaining to.
Companies are given a certain period of time within which they should respond to your complaint - and this is not with an automated response. Before you get frustrated, remember that you need to give the company some time to try and resolve your issue first.
If, after this period, you have still not received a response or are unhappy with the company's resolution, we will let you know when you can escalate your complaint to the next level.
Finally, let us know how it goes! We want to know how the entire process and experience was for you so that we can use that feedback to improve our system if there is a need, or keep up the good work.
You see? Complaining does not have to be a nasty experience at all! Have an issue? Get started!