Pothole damage: Submit a claim

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14/02/2018 Potholes don't stop at ruining a good day or your tyres, these nasty road imperfections can be Pandora’s box for car trouble. At their worst, they can cause damages to your rims and result in injury.

The municipality has a responsibility to maintain roads and thus repair potholes, so if you experience damage or injury as a result, you can claim the cost.

The Johannesburg Roads Agency (JRA) deals with such claims.

You can use Resolver to submit a claim. But before you get started with your case file you’ll need to complete a claims form, which you can download here - CLAIMS FORM

How to submit your claim on Resolver:
  1. Search for “Johannesburg Roads Agency”
  2. Select the relevant issue and complete the necessary details
  3. Attach the following documents to your email before reviewing and sending it off:
  • Your completed claims form
  • Police affidavit verifying your statement of the incident 
  • Copy of driver’s license of the claimant
  • Vehicle registration documents
  • Copy of ID
  • Photos of the damage to the car
  • 3 Quotations or invoice/proof of pay
  • Letter from insurance company confirming that the claim was not logged to own insurance/Affidavit of noninsurance
  • Doctors report if there is personal injury

You’re probably thinking this is quite the list but in order to get your claim processed you’ll need to submit all of the documents. With the bill you’ve racked up, it may just be worth your time.

You should receive acknowledgement of receipt from the JRA within 3 working days with a reference number. In the event that you don't receive one, you can follow up with the agency.

It is important to note that every claim is processed on its own merits, submitting a claim doesn’t guarantee that it will be paid out.

Like most facilities, roads are subject to wear and tear from daily use. To minimise the damage suffered by motorists, effective road maintenance is key. But as a motorist, you also have a part to play. Remember, every large pothole started off as nothing, report potholes and drive cautiously. Reckless driving does not pay!

Who do you have an issue with?

Raise it for free via Resolver

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You can raise a complaint against Resolver via Resolver itself.

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