Value your customer’s complaint - it’s precious!

Customer_service

Introducing Resolver for business - Resolver is a free online complaints tool designed to simplify the complaints process and help consumers get their complaints resolved.

While we are largely focused on consumers, we understand that customer service is important to every business. That is why we work with businesses to ensure that we not only provide a service that continuously benefits the consumer, but one that also benefits businesses and offers invaluable insights into their customer’s concerns.

How can Resolver help my business?

There any number of ways Resolver can benefit businesses:

Complete dashboard: The business dashboard gives access to full statistics and competitor benchmarking. Plus, it makes it easier to analyse trends in the complaints companies receive and to come up with strategies to deal with unfavourable trends or capitalise on those that are favourable. Businesses we work with benefit from better insight into their customers’ needs - helping them identify, evaluate and act upon those needs.

Separate departmental complaints: We can setup service types according to your company services to make sure complaints are sent to the right person or department. Each of these are broken down further to give businesses insights into the specific types of issues that their consumers are experiencing.

Brand preservation: When a consumer has a complaint, the most important thing for them, second to getting their issue resolved, is for someone to listen and show they care. You often find emotional rants about bad service on social media because people feel like they aren’t being heard. Complaints submitted via Resolver are not made public, giving businesses the opportunity to address these issues and preserve consumer loyalty and perception. The last thing any brand needs is for someone to use social media just to get the business to listen! Rather let consumers turn to these platforms after they’ve had a great complaints experience.

Consumer rights: An informed consumer makes for the best consumer! Before a user submits a complaint, their consumer rights and company specific information regarding that particular issue are carefully explained. This helps to make sure complaints that are submitted are legitimate, keeping your backlog of invalid complaints low.

Manage expectations: Once a user submits a case, they are notified of when they can expect a response from the business. This helps avoid the resubmission of the complaint on a different platform.

Comprehensive email templates: Our email templates make it easy to collect all relevant details regarding a complaint. This ensures that consumers include all the pieces of information that are necessary for the complaints department to analyse and resolve the issue speedily.

We believe most businesses want to do the right thing for customers and we are certainly not here to bash businesses. We understand that businesses aren’t always going to get things right but it is how they deal with these issues that differentiates one business from another. At Resolver we are focused on improving consumer satisfaction and we can only achieve this if we work together with the very businesses that deliver the products and services that our users love and enjoy.

If you are interested to find out more about Resolver, please get in touch with Hament Nagar on hament@resolversa.co.za.

Who do you have an issue with?

Raise it for free via Resolver

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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