Our privacy policy

This is a notice to tell you our policy about all information that we record about you. It covers both information that could identify you and information that could not.

The information we gather

The information we gather from you includes your personal details, including your name and address, your email address, technical information which we gather from your computer through cookies (explained below) and information relating to complaints you make through this website. We may also receive information from you in the course of correspondence with you. Except for technical information gathered through cookies, we do not gather any information from you other than such information as you yourself enter into this website.

The information we gather from you is used to provide you with the services this website was made for, to communicate with you (including to send you news about our website) and to compile statistics. It is not possible to identify you from the statistics.

We will not disclose your personal information to any third party except in relation to a service provided by this website that you use in order to pass the information about your complaint to the company or onto the Ombudsman or Regulator. Your data may also be used in conjunction with third party software such as Google Analytics.

You may update your personal information on this website at any time in the 'account' section.


This website uses the following cookies for Google Analytics to determine which pages you visit. Cookies are small text files that are placed on your computer's hard disk through your web browser when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We currently use cookies for Google Analytics and to track your session once you have logged in. You may read more about cookies used in conjunction with Google Analytics here http://en.wikipedia.org/wiki/Google_Analytics

We may also use cookies that enable our web server to identify you to us and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser) or may remain on your computer until you delete them or until a defined period of time has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you may not be able to use all the functionality of our website.

Here are some examples of the ways we use cookies:

  • to record whether you have accepted the use of cookies on our website. This is solely to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, but unfortunately, our site will not work well for you.
  • to allow essential parts of our website to operate for you;
  • to collect information about how you use our site;
  • to close your session and log you out of your account upon the expiry of a certain amount of time of inactivity; and
  • any other reasonable use which we reasonably deem non-intrusive.

Our servers

At any given time our server or servers will be based outside South Africa in a country where the recipient of the information is at all times subject to a law that provides an adequate level of protection that effectively upholds the principles for reasonable processing of the information that are substantially similar to or better than the conditions for the lawful processing of personal information as contemplated in the Protection of Personal Information Act 4 of 2013. 

Accordingly, data obtained from you may be processed outside South Africa, but only in a country (or by a company) deemed to have sufficient data protection standards by the relevant authorities or by law.

Disclosure of information in compliance with law

We are obliged to disclose your information if we are required to comply with an obligation imposed upon us by law.


If you have any question regarding the privacy policy, please contact us through our Help Centre.

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